Shipping Policy
Last Updated: 22 April 2025
Welcome to Zentra.uk. These Terms and Conditions govern your use of our website and the purchase of products offered by Viresopus Limited, trading as Zentra.uk. By accessing this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.
Viresopus Limited provides this website as a platform to offer skincare products, including the Bio-Collagen Mask. When you use this site, you confirm that you are either at least 18 years old or have the permission of a parent or legal guardian to make purchases.
All information, pricing, and product descriptions on Zentra.uk are subject to change at any time without prior notice. We reserve the right to limit quantities or discontinue any product at our sole discretion. A confirmation email will be sent once your order is placed, and the acceptance of the order will be confirmed upon dispatch.
We currently offer international shipping. Standard processing time is between one to two business days, with delivery estimated between six to nine business days depending on your location. Please note that customs delays and import duties may occur depending on the destination country, and these are not the responsibility of Viresopus Limited.
By placing an order, you agree to provide accurate and complete information for billing and delivery purposes. Prices listed on the website are in GBP and include applicable taxes unless stated otherwise. Payment is accepted through secure third-party processors including major credit and debit cards as well as PayPal.
All content available on Zentra.uk, including product images, branding, designs, and written material, is the intellectual property of Viresopus Limited. You are not permitted to reproduce, copy, or exploit any part of the service without express written consent from us.
You agree not to use our website for any illegal or unauthorized purpose. This includes, but is not limited to, any activity that violates applicable laws or regulations, infringes upon our intellectual property rights, or attempts to interfere with the functionality and security of our services.
To understand how we handle returns and refunds, please refer to our dedicated Refund Policy. Viresopus Limited reserves the right to deny any claim that does not comply with the terms outlined in that policy.
We may, from time to time, update these Terms and Conditions. Any changes will take effect immediately upon being posted on this page. It is your responsibility to review the Terms regularly to stay informed.
If you have any questions about these Terms and Conditions, you can contact our customer support team at contact@zentra.uk.
Shipping Policy
Last Updated: 23 April 2025
At Zentra.uk, operated by Viresopus Limited, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy outlines how we handle order processing, delivery timeframes, shipping fees, and other related information.
Once your order is placed, it will typically be processed within one to two business days. Orders are not shipped or delivered on weekends or holidays. You will receive a confirmation email once your order has been dispatched, along with tracking information where applicable.
Delivery times may vary depending on your location. For most orders, delivery is estimated to take between six to nine business days after dispatch. While we make every effort to meet these timelines, delays may occasionally occur due to factors beyond our control, such as customs processing, carrier delays, or public holidays.
We offer international shipping to most countries. Shipping costs are calculated at checkout based on your destination. Any import duties, customs taxes, or additional fees imposed by your local government are the responsibility of the customer and are not included in the product or shipping prices listed on our site.
If your order is delayed or you have concerns regarding its status, we encourage you to contact our support team at contact@zentra.uk. We are here to assist and ensure your order reaches you as smoothly as possible.
In the rare event that a package is lost or damaged during transit, please contact us promptly so that we can work with the courier to resolve the issue and offer a replacement or refund where appropriate.
We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon being posted to our website.